Problem: Sequence, an American SaaS company expanding into East Asia, aims to build strong business relationships in China, Japan, and South Korea to lower churn and raise NPS. However, the leadership's reliance on Western cultural norms risks misunderstandings due to differing East Asian cultural expectations, hindering effective collaboration and customer engagement.

 Currently, these cultural differences are leading to communication breakdowns and a perceived lack of understanding, directly impacting client satisfaction and deal closures. By implementing comprehensive training, Sequence expects to see a measurable increase in client satisfaction, reflected in a 10-20% improvement in NPS, and a significant reduction in churn rates. 

Solution: This e-learning course will be the first structured cultural competency training experience. Therefore it will focus on understanding possible incorrect assumptions that can be made when an individual is not aware of and sensitive to the different cultural norms in East Asia. There will also be a focus on how to respond respectfully in culturally sensitive ways, therefore improving collaboration and engagement and increasing client satisfaction. 

Highlights: Custom icons, drag-and-drop interactions, layers, branching scenarios, knowledge checks, final assessment

Tools: Articulate Storyline, Canva 

Problem:  Brew Have, a coffee shop, needs to ensure new employees can accurately recommend coffee to customers, leading to a higher rate of repeat business and maintaining a loyal customer base. They need to maintain and grow their loyal and repeat customer base. 

Solution: This e-learning course effectively trains new employees enabling them to confidently and accurately match customers with their preferred coffee, thereby maintaining a robust customer base with 30% high loyalty and repeat business.

Highlights: Drag-and-drop interactions, flip cards, engaging interactions, knowledge checks, final assessment

Tools: Articulate Rise, Canva 

AI Driven: This course was meticulously crafted using the same design document that guided "The Art of Coffee Recommendation." Our development process was significantly streamlined by leveraging the JollyDeck AI Copilot, a fantastic time-saving tool. This partnership proved incredibly effective, as I, the instructional designer, maintained full control, guiding the AI to make precise and deliberate decisions. The AI also generated the course's narration, further accelerating our production timeline and allowing for a focus on a refined and engaging learning experience. 

Problem:  Brew Have, a coffee shop, needs to ensure new employees can accurately recommend coffee to customers, leading to a higher rate of repeat business and maintaining a loyal customer base. They need to maintain and grow their loyal and repeat customer base. 

Solution: This e-learning course effectively trains new employees enabling them to confidently and accurately match customers with their preferred coffee, thereby maintaining a robust customer base with 30% high loyalty and repeat business.

Highlights: matching interactions, flip cards, engaging interactions, knowledge checks, final assessment

Tools: JollyDeck, AI Copilot, Canva